This thread would be used to give support for users and receive feedback in case of registration, login, posting at the forum or any forum related issue.

Just reply with your issue and we will try to help.

Or try to send a mail to the following address if you can't post:

(or, if you can't read the image above, or it is not available at the time of reading:
[JohnHell K-meleon forum support address | click over to show])

Remember:
The forum is now moderated, if you can't login instantly after registering, you may have to wait from a few minutes to about 24 hours.

If you just need instant help, just post as anonymous meanwhile and/or request help from a moderator.



IMPORTANT NOTICE FOR ANYONE:
IF YOU CHANGE THE MAIL ADDRESS FROM YOUR CONTROL PANEL YOU WON'T BE ABLE TO USE YOUR ACCOUNT IF, BY ANY CHANCE, YOU DECIDE TO CHANGE YOUR PASSWORD TOO

Request administrator assistance by sending a mail with the previous mail address to the address on this post and post a message at this thread, as guest user, that you did it to aware staff too.


-------------




Original post text from a previous support that started this thread:
Sorry for the Off-Topic.

Shiro, moderators tell me that you had a previous account.

Ok, I have a challenge for you.

Send a mail to this address with the mail address used to register that account. Not the recently deleted (there is nothing I can do to recover it, sorry). If it matches with the actual records in the database, I'd enable it again and in case you don't remember your password, I could give you a new one.

(or, if you can't read the image above, or it is not available at the time of reading:
[JohnHell K-meleon forum support address | click over to show])

Otherwise you'll have to register a new account. Sorry, but I can't do anything else.



Edited 20 time(s). Last edit at 02/05/2023 12:38AM by JohnHell.

Quote
JohnHell
Sorry for the Off-Topic.

Shiro, moderators tell me that you had a previous account.

Ok, I have a challenge for you.

Send a mail to this address with the mail address used to register that account. Not the recently deleted (there is nothing I can do to recover it, sorry). If it matches with the actual records in the database, I'd enable it again and in case you don't remember your password, I could give you a new one.



Otherwise you'll have to register a new account. Sorry, but I can't do anything else.

Sorry for the Off-Topic too
yopmail.com it's a temporary email
I sent you the message
Thanks for helping me out.



Edited 2 time(s). Last edit at 08/31/2018 07:09PM by JohnHell.

Inténtalo otra vez.

Sé que lo he puesto difícil, pero no ha llegado nada.

Yopmail es temporal, sí, pero para eso es, para este uso único.

---


Try again, nothing arrived. Probably wrong address.



Edited 2 time(s). Last edit at 08/31/2018 07:10PM by JohnHell.

I'm sorry, Shiro, but that address doesn't match the one in the database.

Please, register a new account.

Thank you
Check imbox again
Can you speak spanish?

Quote
JohnHell
I'm sorry, Shiro, but that address doesn't match the one in the database.

Please, register a new account.

But i can't



Edited 1 time(s). Last edit at 08/31/2018 08:30PM by JohnHell.

Shiro, te lo voy a explicar de manera simple.

Ese correo pertenece a una cuenta que ya no es posible usar. Un administrador, por error, borró tu cuenta (para mí, imperdonable, por mucha prisa que tuviera).

¿Qué es lo que ocurre entonces?, que ese correo queda automáticamente bloqueado. Es decir, el usuario se borra, pero la referencia al correo, no, así que si se vuelve a intentar utilizar, no se puede. Como administrador, que no webmaster, no puedo hacer una limpieza de la base de datos porque no tengo acceso directo a esta, si no, lo haría y te permitiría usar esa dirección.

Bien, según me cuenta otro moderador, tienes otra cuenta previa. Mi prueba era para permitirte demostrar que eres el dueño de esa otra cuenta, ya que esa cuenta no está bloqueada, sólo desactivada.

La dirección que estás usando no corresponde a la dirección de esa otro cuenta.

Por tanto te sugiero que des de alta otra cuenta, o demuestres qué dirección usaste con esa otra cuenta.

Es por seguridad, nada más. Espero que lo entiendas.

Quote
JohnHell
Shiro, te lo voy a explicar de manera simple.

Ese correo pertenece a una cuenta que ya no es posible usar. Un administrador, por error, borró tu cuenta (para mí, imperdonable, por mucha prisa que tuviera).

¿Qué es lo que ocurre entonces?, que ese correo queda automáticamente bloqueado. Es decir, el usuario se borra, pero la referencia al correo, no, así que si se vuelve a intentar utilizar, no se puede. Como administrador, que no webmaster, no puedo hacer una limpieza de la base de datos porque no tengo acceso directo a esta, si no, lo haría y te permitiría usar esa dirección.

Bien, según me cuenta otro moderador, tienes otra cuenta previa. Mi prueba era para permitirte demostrar que eres el dueño de esa otra cuenta, ya que esa cuenta no está bloqueada, sólo desactivada.

La dirección que estás usando no corresponde a la dirección de esa otro cuenta.

Por tanto te sugiero que des de alta otra cuenta, o demuestres qué dirección usaste con esa otra cuenta.

Es por seguridad, nada más. Espero que lo entiendas.

Email: *********@outlook.com



Edited 1 time(s). Last edit at 08/31/2018 09:49PM by JohnHell.

Ok, cuenta reactivada.

Quote
JohnHell
Ok, cuenta reactivada.

Thanks you
But
No recuerdo el nombre de la cuenta

El nombre de usuario es Shiro. Lo habías intentado bien.

Para ahorrarnos otro paso, la contraseña, en caso de que no la recordaras, la he puesto como tu país en minúsculas.

Cámbiala después de conseguir entrar.

En caso de no funcionar esa contraseña, envíame la que quieres a la dirección de antes. Y después la cambias, claro.



Edited 1 time(s). Last edit at 08/31/2018 10:46PM by JohnHell.

Quote
JohnHell
El nombre de usuario es Shiro. Lo habías intentado bien.

Para ahorrarnos otro paso, la contraseña, en caso de que no la recordaras, la he puesto como tu país en minúsculas.

Cámbiala después de conseguir entrar.

En caso de no funcionar esa contraseña, envíame la que quieres a la dirección de antes. Y después la cambias, claro.

Thank you so much
Im from Spain but im using a modem VPN tunnel to Venezuela
Thank you again for creating this topic to help users with problems
I've been creating accounts for 1 year and all of them were deleted for some reason
I dont know if i was violating any forum rules.

Quote
Shiro
Im from Spain but im using a modem VPN tunnel to Venezuela

Yo también soy de España, a pesar de lo que parezca.

Hombre, no hay razón para usar una VPN para este sitio en particular XD

No conozco tu historial en el foro, pero mientras no hagas Spam, ni ninguna otra mala conducta, no te pasará nada.

Lo que si me reportan es que tienes una forma rara de expresarte, además del uso intensivo de la cursiva, que te hace destacar de una forma extraña.



Edited 1 time(s). Last edit at 08/31/2018 11:48PM by JohnHell.

Te he enviado un privado, Shiro.

De todas formas, por lo comentado anteriormente, a pesar de lo que te digo en el privado, es muy probable que no pueda cambiarlo a la otra dirección por lo dicho más arriba. El sistema bloquea las direcciones.

Esto da para una película de Almodóvar como mínimo.

Quote
J.G.
Esto da para una película de Almodóvar como mínimo.

Por favor, J.G., limítate a usar este hilo para soporte o feedback. Ahórrate cualquier chascarrillo o troleo.

Gracias.

Quote
JohnHell

Quote
J.G.
Esto da para una película de Almodóvar como mínimo.

Por favor, J.G., limítate a usar este hilo para soporte o feedback. Ahórrate cualquier chascarrillo o troleo.

Gracias.

Le ruego a usted que se limite a borrar lo que no le interese, en vez de consentir su publicación y luego abroncarme sin justificación. ¿Le queda claro?

Quote
J.G.

Quote
JohnHell

Quote
J.G.
Esto da para una película de Almodóvar como mínimo.

Por favor, J.G., limítate a usar este hilo para soporte o feedback. Ahórrate cualquier chascarrillo o troleo.

Gracias.

Le ruego a usted que se limite a borrar lo que no le interese, en vez de consentir su publicación y luego abroncarme sin justificación. ¿Le queda claro?

No soy el único moderador.

Y sí, he usado ese mensaje para abroncar.

Pido de buenas maneras que no se utilice este hilo para lo que no es, sirva para tí de ejemplo o cualquier otro usuario.

Quote
JohnHell

Quote
J.G.

Quote
JohnHell

Quote
J.G.
Esto da para una película de Almodóvar como mínimo.

Por favor, J.G., limítate a usar este hilo para soporte o feedback. Ahórrate cualquier chascarrillo o troleo.

Gracias.

Le ruego a usted que se limite a borrar lo que no le interese, en vez de consentir su publicación y luego abroncarme sin justificación. ¿Le queda claro?

No soy el único moderador.

Y sí, he usado ese mensaje para abroncar.

Pido de buenas maneras que no se utilice este hilo para lo que no es, sirva para tí de ejemplo o cualquier otro usuario.

Le pido a usted disculpas si en algo le he ofendido, y lamento que necesite usted abroncar a un usuario que ha corregido la versión española de Kmeleon 76RC2/pro y Kmeleon Goanna 77. Por cierto, yo no le he tuteado en ningún momento. Por último, 'ti' no lleva acento. Saludos y buenos días.

@JohnHell
I was redircted to this topic by you after I posted my problem herer:
http://kmeleonbrowser.org/forum/read.php?12,147001,147597#msg-147597

As you suggested to Shirio to send an email to re-enable his account, should I do that too? need your help in this regard

Wasi

Edit: I enetered my email address in "Your Email" (topic head after "Your name") while posting this gave me this error:
The email address you entered is listed with a currently registered user. If you are that user, please login. Otherwise, please use another email address.
So you may email to that address to confirm its me. OR should I PM to you?
Thanks

First of all, what do you want?, or what do you care about?

You want to have an account named Wasi, or the problem is that you can't have the same mail address that you had earlier with Wasi with your current account (that, by the way, you can change in your control panel)?

If the problem is the mail address, I have to tell you that the mail system in the forum does not work and won't work, and also isn't used as login or other security related except for notifications, and notifications won't work for the said above.

If the problem is in the username, you have to understand that you won't recover your "forum past". There wasn't much past with that account as was quite new, anyway.

So, what do you want?

A new account named Wasi?, a mail change?, or maybe use the account you just created a couple of weeks back? (I deactivated it as suspicious Spam and/or impersonation).


Anyway, to confirm that you are you, yes, please, send to the mail address above all mail addresses you have used at this forum. When I mean all, I mean ALL. Not the one of your current account, or the one in the newly created account, no, ALL used at this forum.


And then, depending on what you want, and if the forum let me do it, I'll try to do something.



Edited 1 time(s). Last edit at 09/19/2018 08:39PM by JohnHell.

Thank you for your consideration.

I have sent an email to the above mentioned address with details of all mail addresses and both accounts.

I created the new account "Wasi" because I couldn't change my old email address (that is obsolete) to the new one I am using now. "WasiAzeem" was/is my old and original account BUT with an obsolete email address of mine.

Another thing that was actually bothering me is the natural one; when someone's account suddenly deactivated, it is natural to get panic and trying to clear himself is also a natural intent.

Details are in the mail I sent to the above mentioned address

Thank you

Quote
WasiAzeem
Thank you for your consideration.

I have sent an email to the above mentioned address with details of all mail addresses and both accounts.

Sorry, but nothing arrived.

As with Shiro, I know the captcha is quite difficult, but you'll need to try again. I did in purpose

Quote
WasiAzeem
I created the new account "Wasi" because I couldn't change my old email address (that is obsolete) to the new one I am using now. "WasiAzeem" was/is my old and original account BUT with an obsolete email address of mine.

If you only want to change the mail address to a new one, I insist:

the mail addresses are not necessary in the forum current status, except for recovery purposes, and as it isn't an automated system, would be only helpful, as now, with an administrator help, for verification purposes.

Unless "obsolete" means you can't access the old one, there is no reason to change it.

Quote
WasiAzeem
Another thing that was actually bothering me is the natural one; when someone's account suddenly deactivated, it is natural to get panic and trying to clear himself is also a natural intent.

Details are in the mail I sent to the above mentioned address

Thank you

I'd read it, if I could Try again please.


Just a side note, Wasi wasn't deactivated, but deleted by mistake in a hurry. And, as said above to Shiro, for me is unforgivable, but that is what happened.

The account you registered a few days ago was deactivated by me, as told above, because suspicious spam/impersonation. You wouldn't believe the attack that suffers this forum from your country fellows using the same nickname.

I have sent it again. I think I misspelled the second letter, now changing it from "miss" to "ill"
I corrected the address and really it is hard to read, I used photoshop to remove some colors this time in order to get clear.

Quote
JohnHell
Unless "obsolete" means you can't access the old one, there is no reason to change it.

That is true, those hotmail addresses I used to use in old days now I can't access. I agree with you there is nothing useful with email unless for recovery, and that is what I fear, I need to be sure that I have a valid email address just in case.

Did you receive my email this time to such-a-hard-to-read email adress:s?

I read it, but, still one more proof.

You matched X out of Y. I asked for all, not only those mail addresses.

Could you provide at least one more? I have 2 more and I'll be satisfied with one more.

Quote
WasiAzeem
Did you receive my email this time to such-a-hard-to-read email adress:s?

I find it quite hard to decrypt too. But every time I see that game, I keep thinking, instead of climbing over the balcony to the roof and at the other side down again to the back door, owners of that house could just simply walk inside the house from front to back door - sending a PM (forum message) :cool:

I am sorry I cant remember any other email address I ever entered here. Why should I give you all of my email account info when I used only 2 here? one for Wasi and other for WasiAzeem, neither i remember I ever mentioned any other mail account here.
Sorry man, I won't, this is just a forum not a bank account or email account.
I am OK with what I have left, thanks anyway.

I really apologize that I bothered you,
Wasi

Quote
siria
But every time I see that game, I keep thinking, instead of climbing over the balcony to the roof and at the other side down again to the back door, owners of that house could just simply walk inside the house from front to back door - sending a PM (forum message) :cool:

:O

Thanks to Siria who reminded me my old account, I will happily use that. The reason I was upset was just a natural reaction because my account was suddenly vanished. Now that I know the reason, and JH told me that it will be a new account without past history, I realize that it's OK. I am not very active here and post only when I need some help.

Thanks

Now won't matter, anyway.

The case of Shiro is similar to you and I found a problem that would cause that you won't be able to change the password in the future, as you tried to change the mail address by yourself.

And I'm so sorry I advised you to change it by yourself. I didn't know about this problem till two days ago, when trying to solve the Shiro's problem.

So, and this is for anyone trying to change their mail address at the forum....:

IMPORTANT NOTICE FOR ANYONE:
IF YOU CHANGE THE MAIL ADDRESS FROM YOUR CONTROL PANEL YOU WON'T BE ABLE TO USE YOUR ACCOUNT IF, BY ANY CHANCE, YOU DECIDE TO CHANGE YOUR PASSWORD TOO

You will need Administration assistance.

If that happens, you SHOULD contact and administrator with the mail address you have been using before trying to change it.

Any change of mail or password, in this case, should only be able with administrators help.

For now, that address would be that "captchified" above. If PM can't be used, what be the usual if you lost account access.

Otherwise, I will request proofs.



Edited 2 time(s). Last edit at 09/22/2018 07:10PM by JohnHell.