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Crash on Mozilla Support Forum
Posted by: gordon451
Date: November 08, 2014 04:22AM

Apologies if this has already been posted.

Had a search result in Mozilla Support Forum > Firefox, and decided to try the parent folder, https://support.mozilla.org/en-US/questions. As soon as the page had (almost completely) rendered, K-M crashed gracefully, with a notice that it had stopped working and would I close it please?.

I tried the page a few times, yes it's reproducible. I tried it with Pop-up Blocker disabled, same result.

Crash Report may have worked, dunno where the log is.

Windows Event Viewer gives me:
Faulting application name: k-meleon.exe, version: 74.0.0.0, time stamp: 0x54231895
Faulting module name: xul.dll, version: 24.8.0.5362, time stamp: 0x540b4ff1
Exception code: 0xc0000005
Fault offset: 0x0018e81b
Faulting process id: 0xd94
Faulting application start time: 0x01cffb06e3156f7a
Faulting application path: C:\Program Files (x86)\K-Meleon\k-meleon.exe
Faulting module path: C:\Program Files (x86)\K-Meleon\xul.dll
Report Id: 20fc9c79-66fb-11e4-b6af-50e549cda06d

XML view:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2014-11-08T03:55:51.000000000Z" /> 
  <EventRecordID>71297</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>Ummmm</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>k-meleon.exe</Data> 
  <Data>74.0.0.0</Data> 
  <Data>54231895</Data> 
  <Data>xul.dll</Data> 
  <Data>24.8.0.5362</Data> 
  <Data>540b4ff1</Data> 
  <Data>c0000005</Data> 
  <Data>0018e81b</Data> 
  <Data>d94</Data> 
  <Data>01cffb06e3156f7a</Data> 
  <Data>C:\Program Files (x86)\K-Meleon\k-meleon.exe</Data> 
  <Data>C:\Program Files (x86)\K-Meleon\xul.dll</Data> 
  <Data>20fc9c79-66fb-11e4-b6af-50e549cda06d</Data> 
  </EventData>
  </Event>

The child page https://support.mozilla.org/en-US/questions/916646 works OK.

Gordon.

____________________
Understanding the scope of the problem is the first step on the path to true panic. [Florence Ambrose, "Freefall" 01372 January 22, 2007 http://freefall.purrsia.com/ff1400/fv01372.htm]

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Re: Crash on Mozilla Support Forum
Posted by: Yogi
Date: November 08, 2014 06:10AM

It doesn't crash for me.(Win7/KM_74-31)
Did you try with the default settings?
Maybe it's an extension that doesn't play nice.

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Re: Crash on Mozilla Support Forum
Posted by: guenter
Date: November 08, 2014 07:22AM

Del cache. If a normal page crashes. Yahoo mail answers.

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Re: Crash on Mozilla Support Forum
Posted by: gordon451
Date: November 08, 2014 07:53AM

Quote
Yogi
It doesn't crash for me.(Win7/KM_74-31)

Deleted the Cache, went to the original child page, and maybe I should have restarted K-M. Crash, exactly the same as the last. Pointing at xul.dll.

W7HPx64 SP1/K-M74-24, compat disabled, Crash Report, custom New Age useragent "K-Meleon: 74.24 (Windows 7: NT 6.1; Mozilla; Gecko; rv: 24.3)"; SSL2&3 disabled, TLS1.0, 1.1, 1.2 enabled. Otherwise bog standard.

Gordon.

____________________
Understanding the scope of the problem is the first step on the path to true panic. [Florence Ambrose, "Freefall" 01372 January 22, 2007 http://freefall.purrsia.com/ff1400/fv01372.htm]

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Re: Crash on Mozilla Support Forum
Posted by: Yogi
Date: November 08, 2014 09:09AM

I have rechecked now with KM_74-24 too. No crash.
security.tls.version.min is set to 1 as in KM_74-31.

Wonder if the site will crash KM for other people as well.

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Re: Crash on Mozilla Support Forum
Posted by: gordon451
Date: November 08, 2014 12:10PM

Update.

After thorough testing, it seems the first page on https://support.mozilla.org/ doesn't crash K-M. Only the second page, no matter which one, backwards or forwards, will crash the browser. And every time the faulting module is xul.dll.

This time around I had enabled compat. And no, Crash Report doesn't pick it.

Gordon.

____________________
Understanding the scope of the problem is the first step on the path to true panic. [Florence Ambrose, "Freefall" 01372 January 22, 2007 http://freefall.purrsia.com/ff1400/fv01372.htm]

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Re: Crash on Mozilla Support Forum
Posted by: gordon451
Date: November 09, 2014 11:16AM

I tried to find the point of failure using Dependency Walker, but due to the SideBySide bug at http://kmeleonbrowser.org/forum/read.php?3,130132, it failed.

Dep.Walker was brutal: there are bits missing, so it can't be started for analysis.

So we have one possible bug which cannot be tracked down due to another unfixed (probably compile-time) bug.

Gordon.

____________________
Understanding the scope of the problem is the first step on the path to true panic. [Florence Ambrose, "Freefall" 01372 January 22, 2007 http://freefall.purrsia.com/ff1400/fv01372.htm]

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